Shipping policy

By placing an order through Calypso Aesthetics you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether or not you would prefer to await restocking of the backordered item.

2. Shipping Costs
Shipping costs are calculated during checkout based on items ordered. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns
Calypso currently does not accept returns. If you receive an item with manufacturing defects, you have 30 days to return your product and a full refund will be issued.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days at the latest.

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 3 - 10 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 1-5 business days of payment of order.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time only before the order has been dispatched.

4.5 P.O. Box Shipping
 We do not ship to P.O. box addresses.

4.6 Items Out Of Stock
If an item is out of stock, you will be notified.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please email us at info@calypsoaesthetics.com to conduct an investigation.

5. Duties & Taxes
5.1 Sales Tax
We do not charge taxes on any of our products.

5.2 Import Duties & Taxes
We are not responsible for import duties and taxes for international shipments until further notice.

6. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched.

7. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

9. Customer service
For all other enquiries, please contact us through our live chat, email us at info@calypsoaesthetics.com or +971 56 761 5151